If you are having trouble viewing our video content, please follow the advice below.
If the playback is broken by pauses, this could be because you are using a slow connection. Or it might be that other users or applications are consuming your bandwidth. It may help to watch the low-bandwidth versions of our films. You can access the low-bandwidth versions by clicking the options menu button in the bottom right corner of the VideoJug player:
In order to watch our films you must have the Adobe Flash Player plugin version 7 or greater installed in your browser.
If you have the Flash Player plugin installed you should see a blue box above showing which version is installed. If it says any lower than version 7, or you can see no blue box at all, please install the latest Flash Player.
Some computers will not display video unless they are in 24- or 32-bit color mode. If you are using Windows, right-click on your desktop and select 'Properties'. Then click the 'Settings' tab. A section near the lower-right corner is labelled 'Color Quality'. Select either 24-bit (high color) or 32-bit (true color) from the drop down menu. If you are using another operating system, please refer to the manual or online help.
If the films plays but you can hear no sound, first check the volume controls on the player:
The loudspeaker button on the left mutes all sound. The slider on the right controls the volume. If you still can't hear any sound after using these, check the sound options on your computer, and finally that your speakers or headphones are correctly installed and turned on.
If you have followed the previous steps and you have successfully installed Flash Player and you are still having problems, please contact us and we will endeavour to resolve your problem. Please mention which film you were trying to watch and details of your operating system and browser software (usually available via the Help > About menu item in your browser).
